MTN Nigeria has inaugurated a cutting-edge 5G-powered digital service centre at its regional headquarters in Abuja, marking the primary of its sort by any telecom operator within the nation. The revealing occurred on Tuesday, with the corporate highlighting the centre’s purpose of delivering an immersive, technology-driven buyer expertise.
Talking on the launch, MTN Nigeria’s Chief Buyer and Expertise Officer, Ogunwa Nwoye, stated the corporate’s dedication to pioneering digital developments in Nigeria.
“At this time, we launched the primary digital expertise centre in Nigeria by any telecom agency,” Nwoye acknowledged. “One of many issues we got down to do is to convey an immersive digital expertise nearer to our prospects and the companies round us.”
Nwoye underlined MTN’s historical past of trailblazing within the Nigerian telecom business, referencing its early adoption of latest applied sciences.
“Once we entered this market, we have been the primary on 3G, the primary on 4G, and now the primary on 5G. Every part you see right here is powered by know-how—particularly 5G know-how,” she added.
The brand new digital service centre is provided with self-service kiosks that permit prospects to entry varied providers independently or with guided help.
“We’ve constructed the primary digital kiosk that helps as much as eight consumer journeys. At these service centres, prospects can perform duties like buying a SIM card, airtime, or knowledge plans, ordering units, and even buying 5G routers with supply choices throughout Nigeria,” Nwoye defined.
The centre additionally showcases sensible residence options, demonstrating how prospects can remotely handle their properties by way of cell units.
“The sensible residence use case right here reveals that, whether or not in Nigeria or wherever else on this planet, you’ll be able to management your private home out of your telephone—as long as you may have an information connection,” Nwoye stated.
Past connectivity, Nwoye pressured that the digital centre goals to empower prospects to discover their potential and embrace a tech-driven life-style.
“This isn’t nearly knowledge and units. It’s about enabling you to reside a life that’s breathtaking. We wish our prospects to harness the facility of know-how to free their minds, dream large, and obtain their full potential,” she concluded.
The launch of this 5G-powered digital centre underscores MTN’s drive to stay on the forefront of innovation in Nigeria’s telecommunications panorama.
