First Financial institution has assured prospects that its deliberate transition to a brand new cloud-based procurement and monetary platform won’t disrupt banking operations.
The financial institution introduced on Thursday that it will migrate to the brand new platform as a part of efforts to boost operational effectivity and repair supply. Nevertheless, issues arose that the migration would possibly result in service disruptions, much like these not too long ago skilled by prospects of different banks.
In a press release launched on Thursday evening, the Group Head of Advertising and Company Communications, Folake Ani-Mumuney, clarified that the transition would solely have an effect on the financial institution’s interactions with suppliers, not buyer transactions or banking channels.
“FirstBank, West Africa’s premier monetary establishment and monetary inclusion companies supplier, has introduced that it’s going to transition from its present I-Provider Platform to a brand new Cloud-based Provider Platform. This world-class platform will present enhanced capabilities and advantages for our distributors,” the assertion learn.
Ani-Mumuney stated that the provider platform replace would happen from October 26 to November 3, 2024, with the brand new platform going dwell on November 4, 2024. Throughout this era, suppliers shall be unable to entry the financial institution’s platform, however common banking operations will stay unaffected.
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“This transition solely issues the Financial institution’s provider platform and won’t affect buyer transactions, banking techniques, or channels. FirstBank’s provider platform will reopen after the transition interval,” the assertion added.
The financial institution reiterated its dedication to steady investments in operational effectivity to boost the service expertise for all stakeholders.
