PalmPay, a number one Africa-focused fintech platform, has been acknowledged within the 2024 KPMG West Africa Banking Business Buyer Expertise Survey for delivering distinctive buyer experiences and surpassing conventional banks in key areas of service supply.
The survey highlights PalmPay’s robust efficiency throughout a number of levels of the client journey, with prospects praising the platform’s seamless transaction processing, reliability, and modern options.
PalmPay achieved a notable Buyer Expertise (CX) rating of 81.6, rating among the many prime fintechs within the area and cementing its place as a pacesetter in Nigeria’s fast-evolving digital monetary companies panorama.
The KPMG survey evaluates buyer expertise throughout six key pillars of excellence: Integrity, Decision, Expectations, Time & Effort, Personalisation, and Empathy. PalmPay excelled in delivering seamless experiences, streamlining processes to cut back buyer effort, and fostering belief by way of proactive and clear communication.
“We’re honored to obtain this recognition from KPMG, which underscores our unwavering dedication to offering accessible, dependable, and modern monetary options to Nigerians,” stated Chika Nwosu, Managing Director at PalmPay.
“At PalmPay, we constantly try to redefine the banking expertise by addressing buyer ache factors, streamlining transactions, and making certain that our prospects can belief and depend on us for his or her on a regular basis monetary wants.”
In accordance with the survey, PalmPay was recommended for its minimal community downtime, swift situation decision, and proactive communication with customers. Clients highlighted the platform’s means to inform them prematurely of scheduled upkeep, reinforcing belief and reliability.
A buyer featured within the report said, “PalmPay hardly has community points and so they have saved me from embarrassment”, reflecting the platform’s reliability and person satisfaction.
PalmPay’s recognition aligns with the corporate’s mission to drive monetary inclusion by providing user-friendly, tech-driven options that meet the wants of underserved communities.
By strategic partnerships and steady innovation, PalmPay stays devoted to enhancing the client journey and increasing entry to monetary companies throughout Nigeria.
