Job title: Case Administration Officer (Konduga)
Firm: Danish Refugee Council
Job description: Case Administration Officer (x1)Supervised byCase Administration Crew LeadersReporting toCase Administration Crew ChiefObligation StationKonduga, Borno StateSpace of OperationNigeriaEmployment IntervalTen (10) months with the potential for extensionSort of Contract (Expat/Nationwide/Trainee)NationwideWage & AdvantagesNM-HIntroductionThe Danish Refugee Council assists refugees and internally displaced individuals throughout the globe: we offer emergency help, combat for his or her rights, and strengthen their alternative for a brighter future. We work in conflict-affected areas, alongside the displacement routes, and within the nations the place refugees settle. In cooperation with native communities, we attempt for accountable and sustainable options. We work towards profitable integration and – each time potential – for the success of the want to return residence.The Danish Refugee Council was based in Denmark in 1956 and has since grown to develop into a world humanitarian group with greater than 7,000 employees and eight,000 volunteers. Based mostly in Copenhagen (Denmark) and current in forty nations, the Danish Refugee Council is a non-profitmaking, politically unbiased, non-governmental and non-denominational reduction group.Our imaginative and prescient is a dignified life for all displaced. All our efforts are primarily based on our price compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.BackgroundDanish Refugee Council (DRC), and its security unit, has had an operational presence in Nigeria since 2015. DRC Nigeria is the biggest DRC nation mission within the West Africa area and one of many largest DRC nation missions globally. Presently, DRC delivers life-saving help and safety to susceptible, conflict-affected populations together with internally displaced individuals, returnees, and host communities within the areas of armed violence discount, humanitarian mine motion, livelihoods, vitamin and meals safety, safety, shelter and non-food objects (NFI) and water, sanitation and hygiene (WASH) in 30+ Native Authorities Areas (LGAs) throughout Borno, Adamawa and Yobe states in northeast Nigeria.Goal/goal of the place:The Case Administration Officer is answerable for supervising and managing a crew of Case Administration Assistants, guaranteeing that rules of case administration are revered and that high quality companies are being offered to individuals with safety considerations. He/she’s going to help and coach Case Administration Assistants all through the case administration course of and instantly deal with complicated instances as wanted.Duties and Duties:Below the supervision of the Safety Officer/Crew lead, the holder of this place shall carry out the next duties:Generic Duties:
- Conduct an preliminary evaluation with new caseworkers, put together & implement a tailor-made induction plan together with shadowing, observing and conducting function performs;
- Supervise and coach Case Administration Assistants of their duties utilizing varied strategies resembling remark, shadowing, case file checks and bilateral case discussions;
- Assign instances to Case Administration Assistants considering their expertise degree, caseload and complexity of instances;
- Guarantee adherence of Case Administration Assistants to safety rules, code of conducts and inside SOPs;
- Monitor timescales for response, decision-making and follow-up by means of the interior case administration platform and in accordance with precedence of case to make sure well timed and applicable help;
- Monitor the documentation of instances by means of common evaluate of information and case administration platform and supply suggestions to Case Administration Assistants;
- Conduct common case audits, to make sure that instances meet and keep compliance with established SOPs and minimal requirements in case administration;
- Guarantee the correct submitting and archiving of case administration information to take care of knowledge confidentiality;
- Evaluation recurrently employees caseloads to make sure they’re manageable and consistent with minimal requirements of no more than 25 open instances at a time for GP and 15-20 for GBV/CP if executed (hardly ever executed at DRC degree as normal safety company);
- Schedule and facilitate common case administration conferences with Case Administration Assistants to debate particular instances and normal challenges of their duties;
- Determine employees gaps and coaching wants once they come up and talk them to the Case Administration Officer for his/her motion;
- Determine and analyze safety developments within the total caseload to tell safety programming;
- Take part in case conferences with companions when required;
- Perform all duties respecting key safety rules together with however not restricted to: PSEA, do no hurt, non-discrimination, confidentiality, accountability and need-to-know rules;
- Contribute to common service mapping workouts and updates of service listing;
- Guarantee good relationships and coordination with the principle service suppliers within the space of intervention to enhance identification of individuals with particular wants for immediate referral, observe up and data sharing.
Particular Duties:
- Handle a pool of Case Administration Assistants and supervise all actions associated to particular person case administration (PSWN, CP, SGBV) within the space of intervention in accordance with case administration steps, associated instruments and procedures;
- Be certain that all high-risk instances are promptly recognized, instantly assisted or referred to the best service supplier;
- Usually confirm the standing of the case administration database, conduct case evaluations and supply suggestions to the Case Administration Officers and Assistants;
- Guarantee correct storage of delicate knowledge by means of an accurate use of inside databases and case monitoring instruments;
- Help Case Administration Crew Chief within the planning and facilitation of the induction course of for all newly recruited Case Administration Assistants on safety rules, the case administration course of, the related SOPs and the info submitting and storing procedures (and different related matters);
- Obtain exterior and inside referrals consistent with set standards and allocate them amongst Case Administration Officer; make sure that referring companies obtain well timed suggestions on actions taken, when crucial and applicable in gentle of confidential necessities;
Particular person Specification:Training {and professional} expertise:
- College Diploma in a associated subject e.g. Social Work, Psychology or equal.
- 2 years of related work expertise (of which at the least 1 12 months in a supervisory function).
Competencies: (Data, Expertise & Skills)
- Pc literacy (Phrase, Excel)
- Respect and a non-discriminatory angle
- Potential to handle folks and construct their data and expertise
- Good interpersonal and communication expertise
- Good reporting expertise
- Potential to point out empathy
- Potential to work underneath stress
- Fluency in Hausa,Kanuri Shuwa and some other languages spoken inside Borno state (written and spoken)
- Working data of English (written and spoken)
Common Rules
- The worker shall observe DRC directions on security, confidentiality, and moral pointers, together with the Code of Conduct and the Humanitarian Accountability Framework.
- Staff shouldn’t have interaction in some other paid exercise through the DRC contract interval with out prior authorization.
- Staff shouldn’t have interaction in any exercise that might hurt DRC or the implementation of any challenge through the DRC contract interval.
- Staff shouldn’t give interviews to the media or publish project-related pictures or different materials with out prior authorization.
- Staff shall return all borrowed gear for the challenge to DRC after the top of the contract interval or upon request.
Utility Course ofAre you ? Then apply for this place on-line: www.drc.dk/about-drc/vacancies/current-vacancies. All candidates should ship a canopy letter and an up to date CV (now not than 4 pages). Each have to be in English.DRC gives equal alternative in employment and prohibits discrimination in employment on the idea of race, intercourse, colour, faith, sexual orientation, age, marital standing or incapacity.DRC encourages all candidates to use and doesn’t apply any discrimination in any recruitment course of.Nevertheless, all candidates shall think about that DRC can not provide a world work contract to a citizen of the nation of task (on this particular case, Nigeria)Utility closes on the twenty fifth of November 2024 Functions submitted after this date won’t be thought of.
Anticipated wage:
Location: Konduga, Borno State
Job date: Sat, 09 Nov 2024 06:21:12 GMT
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