Job title: Buyer Service Consultant Job at SANY Nigeria
Firm:
Job description: SANY Nigeria is a subsidiary of SANY Group – A worldwide chief within the manufacturing and supplying of building, earthmoving, and mining gear. As part of the SANY Group, we profit from their a long time of expertise, in depth analysis and growth, and dedication to high quality.We’re recruiting to fill the place beneath:Job Place: Buyer Service ConsultantJob Location: Lagos
Schedule: 8 hour shift/Monday to FridayIn regards to the Job
- The Buyer Service Consultant will likely be answerable for offering top-tier buyer help to our purchasers.
- This function requires skilled degree of English and Chinese language language expertise to successfully talk with prospects, perceive their wants, and resolve points promptly.
- The profitable candidate will present distinctive customer support by dealing with inquiries, addressing complaints, and making certain buyer satisfaction by means of varied channels, together with cellphone, e mail, and chat.
Tasks
- Buyer Interplay: Reply promptly and professionally to inquiries by way of varied channels, present correct product and coverage info, and resolve complaints effectively.
- Downside Fixing: Establish and troubleshoot buyer points, supply efficient options, and comply with up to make sure satisfaction whereas documenting interactions within the service database.
- Order Processing: Help prospects with orders, returns, and account updates, coordinating with different departments for clean success and supply.
- Buyer Suggestions: Accumulate and doc buyer suggestions, talk essential insights to related groups, and take part in discussions for steady enchancment.
- Product Information: Keep a robust understanding of merchandise, companies, and insurance policies, staying knowledgeable about adjustments and promotions to precisely inform prospects.
- Administrative Duties: Put together efficiency stories, help in updating service procedures, and deal with information entry and submitting as wanted.
Necessities
- Candidates ought to possess a Excessive Faculty Diploma or equal; Affiliate’s or Bachelor’s Diploma most well-liked.
- Confirmed expertise in a customer support function.
- Wonderful communication and interpersonal expertise.
- Proficiency in customer support software program, CRM instruments, and MS Workplace Suite.
- Capacity to stay calm and empathetic below strain.
- Robust consideration to element and organizational expertise.
- Capacity to work independently and as a part of a group.
- English language expertise and intermediate Chinese language language proficiency.
- Robust problem-solving and multitasking talents.
- Flexibility to work completely different shifts, together with weekends and holidays, if required.
Compensation
- Aggressive wage and advantages bundle.
- Alternatives for skilled progress and growth.
- Dynamic and collaborative work setting.
Methodology of Utility
and certified candidates ought to ship their CV and a compelling Cowl Letter outlining their {qualifications} and curiosity within the function to:
Anticipated wage:
Location: Nigeria
Job date: Thu, 31 Oct 2024 07:04:17 GMT
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