LAGOS – Emirates SkyCargo, the cargo arm of Emirates Airways has superior its digital panorama for cargo operations with the introduction of eQuote.
A press release by the media advisor to the airline in Nigeria, stated that the brand new system would empower clients with real-time information and data for a seamless reserving expertise.
The assertion hinted that the launch marks a major milestone on the airline’s long-standing digitisation technique, which goals to boost buyer expertise, streamline operations and drive larger efficiencies.
Obtainable on e-SkyCargo, eQuote acts as a digital ‘self-service’ touchpoint, enabling clients to request and handle their spot quotations, 24/7.
The answer will likely be progressively rolled out globally and can incorporate the vast majority of merchandise, together with extremely delicate shipments such because the Life Sciences and Healthcare portfolio and high-value transfers corresponding to Emirates Wheels, the assertion stated.
eQuote supplies the next degree of alternative, management and adaptability for patrons to entry the airline’s world-class services and products.
Matthew Scott, Vice President of Pricing and Interline, Emirates SkyCargo stated accelerating digital transformation was a key pillar of the airline’s strategic roadmap, which might guarantee it remained one of many main companions for the world’s quickly evolving provide chains.
He stated: “Integrating intuitive and dependable digital instruments into our buyer journey is crucial, as extra clients turn into accustomed to a swift and seamless expertise, empowered with real-time information to streamline their every day operations.
“The launch of eQuote is a pure enhancement to our digital providing, additional enriching the distinctive customer support that Emirates SkyCargo is famend for.”
The cargo division’s digitalisation technique prioritises innovation that drives demonstrable outcomes, not only for clients, however for inside groups too.
Emirates SkyCargo has been steadily and efficiently integrating digital options into its operations, unlocking incremental worth and optimizing processes for a extra seamless buyer journey.
Throughout its huge world community, Emirates SkyCargo has seen a major uptick in digital adoption – now accounting for greater than 60% of all bookings.
Normal cargo stays the primary commodity booked digitally, carefully adopted by perishable and pharmaceutical shipments, indicating the maturity of the digital panorama given the advanced necessities for temperature-sensitive freight.
In response to this rising demand, Emirates SkyCargo established its presence on three of the most important digital marketplaces, together with the main Transport Administration Methods, most regularly utilized by freight forwarders worldwide: WebCargo, cargo.one, CargoAi and CargoWise.
For patrons, this implies Emirates SkyCargo gives are current wherever the shopper needs to e book, providing an array of advantages together with direct entry to make bookings, visibility on schedules, tariff and contract charges, together with real-time entry to obtainable capability, enabling speedy bookings 24/7.
At launch, Emirates SkyCargo made 5 core merchandise obtainable on digital marketplaces, permitting for the transport of perishables, basic cargo and pressing shipments; this has now been expanded to extra specialty merchandise, together with prescribed drugs.
The airline additionally elevated the load break limitation to 3 tonnes, permitting extra shipments to be booked digitally.
