The CoE has deployed 65 Siyakhokha brigades to reinforce income by way of fee preparations, submission of meter readings and escalating service queries.
The brigades will conduct door-to-door visits to teach residents on the assorted fee choices and urge prospects to pay for companies.
The income enhancement brigades won’t solely help residents in registering on the net fee system – www.siyakhokha.ekurhuleni.gov.za however will even conduct knowledge assortment of any info that has modified and must be up to date on the town’s database and get in touch with listing.
The companies they are going to provide embrace:
• Give info on indigent registration, debt rehabilitation purposes, pensioners rebate and training on fee preparations that may be carried out;
• Present training and consciousness on the brand new water meter studying App;
• Encourage residents to register within the Siyakhokha WhatsApp Enterprise Channel for first-hand interplay with the town, and
• Escalating residents’ service supply queries to the decision centre the place calls will probably be logged.
Residents are additional suggested to contact their nearest Buyer Care Centre to confirm the id of the brigades visiting their houses. It will make sure the legitimacy of the people helping them.
The Siyakhokha Siyathuthuka marketing campaign is a proactive step by the CoE to handle income assortment and foster a tradition of accountable service fee amongst its prospects.
By participating straight with the group and offering handy fee options, the town goals to create a extra sustainable and environment friendly service supply system.
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