The Federal Competitors and Client Safety Fee (FCCPC) has launched investigations into Warranty Belief Financial institution (GTB), MTN Nigeria, and Air Peace Restricted following a surge in client complaints. These investigations, scheduled for December third, 4th, and fifth, will concentrate on allegations of poor service supply, exploitative practices, and potential client rights violations within the banking, telecommunications, and aviation sectors.
The FCCPC revealed that the probe would start with GT Financial institution, addressing complaints of community failures which have prevented clients from accessing their funds or utilizing digital banking providers.
MTN Nigeria would be the subsequent focus, with scrutiny over unresolved points corresponding to undelivered knowledge providers, unexplained knowledge depletion, and insufficient buyer assist.
Air Peace Restricted faces allegations of exploitative ticket pricing, together with steep fare will increase for advance bookings on home routes.
The FCCPC’s investigations are performed below the Federal Competitors and Client Safety Act (FCCPA) 2018, which authorises the Fee to probe practices that hurt customers, distort markets, or promote unfair competitors. Related sections of the Act—17, 18, 32, 33, 80, 110, 111, 112, and 113—empower the FCCPC to carry companies accountable for compliance with regulatory requirements.
“These engagements present a platform for firms to deal with client considerations and make clear their operational practices,” the FCCPC in a press release on Sunday.
Based on the company,the businesses shall be required to current related data and reply to allegations throughout their designated appearances, facilitating a swift decision of points.
The Fee reaffirmed its dedication to defending client rights, making certain truthful competitors, and holding firms accountable for his or her actions.
It additional urged customers to proceed reporting instances of poor service supply or exploitative practices by the FCCPC’s official channels.
