Talking with the Information Company of Nigeria (NAN) on Tuesday, clients at varied GTBank branches in Lagos, expressed frustration over difficulties in accessing their accounts and finishing transactions.
NAN correspondent who visited a number of GTBank branches, together with Victoria Island, Costain, Bode Thomas, and Allen Avenue, noticed that banking actions have been ongoing, with some ATMs dishing out money.
The financial institution had earlier introduced the transition from its present Core Banking Software to a brand new enhanced model of the Finacle Core Banking Software, on Friday, Oct. 11.
To facilitate this improve, all branches nationwide closed early at 12:00 p.m. on Friday and have been scheduled to reopen at 9:00 a.m. on Monday, Oct. 14.
GTBank additionally knowledgeable clients of service disruptions throughout its digital banking platforms for 11 hours, from 10:00 p.m. on Sunday, Oct. 13, till 9:00 a.m. on Monday, Oct. 14.
Though, the financial institution assured clients that important companies similar to transfers, invoice funds, and airtime and knowledge purchases would stay obtainable, many shoppers confronted difficulties.
Miss Tolulope Ogundeji, a GTBank buyer, advised NAN that she had been unable to carry out transactions for 4 days because of the improve however acquired reassurance from the financial institution on Tuesday.
“I simply left the GTBank department at VI close to Eko Lodge, and so they advised me the system is step by step coming again on-line,” she mentioned.
Equally, Mrs Basira Lawal, a foodstuffs dealer in Dopemu, shared her frustration, stating that she had been promoting on credit score as a result of her clients with GTBank accounts have been unable to make funds via any digital platforms.
A civil servant, Mr Ayodele Emmanuel, expressed his difficulties in transferring cash, citing the instability of the financial institution’s app.
“The app has been inconsistent. It’s a bit worrying making an attempt to switch cash proper now, however I’m hopeful that issues will quickly return to regular.
“I do know they’re engaged on the system improve,” Emmanuel mentioned.
One other civil servant, Mr Olawaiye Gabriel, shared comparable issues, explaining that whereas his preliminary switch try on Saturday was profitable, he had since been unable to make extra transfers.
On the Bode Thomas department in Surulere, a buyer who reported failed ATM transfers mentioned he was capable of full the transaction over-the-counter with the assistance of customer support.
In the meantime, an ATM person on the Costain department expressed reduction at with the ability to withdraw money after days of unsuccessful makes an attempt.
“I’ve been making an attempt since Thursday, and at last this morning I used to be capable of withdraw some cash.
“The weekend was powerful as a result of nothing labored,” he mentioned.
At one other department in Abule Egba, a 70-year-old girl, Mrs Oluwunmi Adesegun, mentioned she resolved to go the financial institution to get some money after unable to make use of her debit card and entry the USSD code for days.
“On attending to the financial institution, I met a crowd and the safety personnel advised us to queue in turns.
“After ready for hours, I used to be advised I might solely withdraw simply N10,000 over-the-counter.
“Beside the financial institution was a PoS operator the place financial institution clients rushed to with the intention to get additional cash,” she added.
On Monday evening, GTBank introduced the profitable completion of the system transition, with a message to clients stating that each one branches would stay open till 6:00 p.m. that day.
“We’re happy to tell you that we have now efficiently transitioned to a brand new and sturdy suite of Finacle Core Banking Software Programs, and all our branches shall be open until 6 p.m. right this moment to serve you,” the message learn.
The financial institution additionally thanked clients for his or her endurance through the improve course of and supplied an inventory of accessible channels for inquiries.(NAN)
