Guest Experience Supervisor

Job title: Visitor Expertise Supervisor

Firm: Marriott

Job description: Job Description:Job Quantity 24172048
Job Class Rooms & Visitor Companies Operations
Location Protea Lodge Owerri Choose, Plot H/1 Nekede Pocket Structure, New Owerri, Imo, Nigeria
Schedule Full-Time
Situated Remotely? N
Relocation? N
Place Sort Non-AdministrationPOSITION SUMMARYCourse of all visitor check-ins, verifying visitor id, type of fee, assigning room, and activating/issuing room key. Arrange correct accounts for every visitor in response to their necessities. Enter Marriott Rewards info. Guarantee charges match market codes, doc exceptions. Safe fee previous to issuing room key, confirm/alter billing. Compile and evaluate each day experiences/logs/contingency lists. Full cashier and shutting experiences. Provide visitors with instructions and property info. Accommodate visitor requests, contacting applicable workers if crucial. Observe up to make sure requests have been met. Course of all fee sorts, vouchers, paid-outs, and costs. Steadiness and drop receipts. Depend and safe financial institution at starting and finish of shift. Acquire handbook authorizations and observe all Accounting procedures. Notify Loss Prevention/Safety of any visitor experiences of theft.Help administration in coaching, evaluating, counseling, motivating and training workers; function a job mannequin and first level of contact of the Assure of Truthful Therapy/Open Door Coverage course of. Develop/keep optimistic working relationships; assist workforce to succeed in frequent targets; pay attention and reply appropriately to worker considerations. Observe firm insurance policies and procedures; report accidents, accidents, and unsafe work circumstances to supervisor; full security coaching and certifications; guarantee private look is clear {and professional}; keep confidentiality of proprietary info; defend firm property. Welcome and acknowledge visitors; anticipate and tackle visitors’ service wants; help people with disabilities; thank visitors with real appreciation. Communicate utilizing clear {and professional} language; put together and evaluate written paperwork precisely and utterly; reply telephones utilizing applicable etiquette. Guarantee adherence to high quality requirements. Enter and find info utilizing computer systems/POS programs. Stand, sit, or stroll for an prolonged time period. Transfer, raise, carry, push, pull, and place objects weighing lower than or equal to 10 kilos with out help. Carry out different affordable job duties as requested by Supervisors.PREFERRED QUALIFICATIONSTraining: Highschool diploma or BSC equal.Associated Work Expertise: At the very least 2 yr of associated work expertise.Supervisory Expertise: At the very least 1 yr of supervisory expertise.License or Certification: NoneKnowlege of social media and Content material Creation is property/key Ability.Expertise is Social Media Advertising and marketingMarriott Worldwide is an equal alternative employer. We imagine in hiring a various workforce and sustaining an inclusive, people-first tradition. We’re dedicated to non-discrimination on any protected foundation, corresponding to incapacity and veteran standing, or some other foundation coated underneath relevant legislation.Protea Inns by Marriott® is the main hospitality model in Africa and one of the crucial well known hospitality manufacturers on the continent, with over 60 resorts throughout South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. When you have a ardour for delivering each visitor a personalised service expertise and need to be a part of the ‘Coolest Lodge Model in South Africa’, be part of the Protea Inns by Marriott® workforce at the moment! In becoming a member of Protea Inns, you be part of a portfolio of manufacturers with Marriott Worldwide. Be the place you are able to do your finest work,​ start your function, belong to a tremendous international​workforce, and turn into one of the best model of you.

Anticipated wage:

Location: Owerri, Imo State

Job date: Fri, 04 Oct 2024 05:52:58 GMT

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