Job title: Head of Account Administration Job at Pulse Nigeria
Firm:
Job description: Pulse is Africa’s main progressive media firm, informing and interesting Africa’s younger viewers – and offering expansive media attain and inventive advertising and marketing options to companions. We run information web sites and social channels and advertising and marketing and manufacturing throughout Francophone and Anglophone West Africa and East Africa.We’re recruiting to fill the place beneath:Job Place: Head of Account Administration
Job Location: Lagos
Employment Kind: Full-timeJob Abstract
- The Head of Account Administration can be answerable for main and overseeing the account administration workforce, guaranteeing distinctive shopper satisfaction and retention.
- The perfect candidate can be a seasoned skilled with intensive expertise in account administration, distinctive management expertise, and a confirmed observe report of reaching shopper satisfaction and income targets.
Key Obligations
Management and Crew Administration:
- Lead, mentor, and develop a high-performing account administration workforce.
- Set efficiency targets, conduct common critiques, and supply suggestions to workforce members.
- Foster a collaborative and inclusive workforce tradition, encouraging steady studying and improvement.
Consumer Relationship Administration:
- Develop and keep sturdy, long-term relationships with key purchasers.
- Act as the first level of contact for main accounts, guaranteeing shopper wants are met and expectations are exceeded.
- Often meet with purchasers to evaluate account efficiency, handle considerations, and determine alternatives for upselling and cross-selling.
Strategic Planning and Execution:
- Develop and implement account administration methods aligned with the corporate’s enterprise aims.
- Establish and pursue new enterprise alternatives inside current accounts to drive income progress.
- Collaborate with the gross sales and advertising and marketing groups to develop tailor-made options for purchasers.
Efficiency Monitoring and Reporting:
- Monitor and analyze account efficiency metrics, getting ready common stories for senior administration.
- Establish traits, points, and alternatives, and implement corrective actions as wanted.
- Guarantee all shopper accounts are managed inside funds and meet profitability targets.
Course of Enchancment:
- Constantly assess and enhance account administration processes and practices.
- Implement finest practices and instruments to boost effectivity and shopper satisfaction.
- Guarantee compliance with firm insurance policies, business laws, and shopper agreements.
Cross-Useful Collaboration:
- Work intently with product improvement, customer support, and different departments to make sure seamless service supply.
- Present shopper suggestions to inner groups to drive product and repair enhancements.
- Take part in strategic planning and enterprise improvement initiatives.
{Qualifications}
Training:
- Bachelor’s diploma in Enterprise Administration, Advertising and marketing, Communications, or a associated discipline.
- Minimal of 7-10 years of expertise in account administration, shopper providers, or a associated discipline.
- Confirmed observe report of managing key accounts and reaching income progress targets.
- Expertise in a management or managerial position, with a demonstrated potential to guide and develop a workforce.
Abilities and Competencies:
- Consumer Focus: Robust dedication to offering wonderful service and sustaining excessive shopper satisfaction.
- Management: Distinctive management and workforce administration expertise, with the power to encourage and encourage others.
- Strategic Pondering: Means to develop and implement strategic plans to realize enterprise aims.
- Communication: Wonderful verbal and written communication expertise, with the power to construct relationships and affect stakeholders.
- Analytical Abilities: Robust analytical and problem-solving talents, with a eager eye for element.
- Adaptability: Means to thrive in a fast-paced, dynamic setting and handle a number of priorities.
- Technical Proficiency: Familiarity with CRM software program and different account administration instruments.
Private Attributes:
- Proactive: Self-starter with a proactive strategy to figuring out and addressing points.
- Collaborative: Crew participant with sturdy interpersonal expertise and the power to work collaboratively with cross-functional groups.
- Outcomes-Pushed: Centered on reaching outcomes and driving steady enchancment.
Anticipated wage:
Location: Nigeria
Job date: Mon, 30 Sep 2024 03:18:59 GMT
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