Job title: IT Officer
Firm: Worldwide Rescue Committee
Job description: Requisition ID: req56051Job Title: IT OfficerSector: Info Know-howEmployment Class: CommonEmployment Sort: Full-TimeOpen to Expatriates: NoLocation: Maiduguri, NigeriaWork Association: In-personJob DescriptionThe Worldwide Rescue Committee (IRC) is among the many world’s main nonprofit humanitarian reduction and growth organizations. Based in 1933 on the request of Albert Einstein, the IRC’s mission is to help these whose lives and livelihoods have been shattered by battle and catastrophe to outlive, get well and acquire management over their lives. The group has been on the forefront of just about each main humanitarian initiative for the final 80 years. At work immediately in over 40 international locations and 29 U.S. cities, we restore security, dignity and hope to hundreds of thousands who’re uprooted and struggling to endure. The IRC leads the best way from hurt to house.Scope:The IT Division helps the group’s work by offering dependable and scalable purposes and infrastructure for the IRC’s places of work within the US and around the globe, together with many technologically difficult areas. An integral element of this effort is making certain that Nation Packages have the capability to implement and help these IT initiatives successfully throughout the nation places of work and within the subject websites.Reporting to the and Discipline Coordinator and Snr. IT Supervisor, the IT Officer will present desktop help providers to finish customers and be accountable for the workplace Community infrastructure configuration and administration and Server system administration within the workplace below his purview. This additionally consists of computer systems and end-user purposes installations, cellular machine configurations, set up and configuration of community printers and different laptop peripherals, and all elements of native area Lively Listing administration.A key side of this function is making certain all expertise implementations in-country conform to the worldwide IT insurance policies and procedures therefore working carefully with the Senior IT Supervisor and Nation IT Lead.Place Holder will probably be based mostly in Maiduguri whereas additionally supporting the deep subject places of work the place needed.Main Tasks:System Setup and Configuration:
- Collaborate with the IT group to arrange and configure laptop programs with the required software program and working programs.
- Guarantee adherence to plain configurations and implement updates as wanted.
Person Assist and Troubleshooting:
- Present technical help to finish customers, addressing {hardware}, software program, and network-related points promptly and successfully.
- Help customers in configuring and troubleshooting software program purposes, together with productiveness instruments and business-specific software program.
Community Infrastructure Administration:
- Deploy and preserve the native space community (LAN) infrastructure, together with cabling, wi-fi connectivity, and community gear.
- Collaborate with the IT group to make sure optimum community efficiency, safety, and availability.
Documentation and Asset Administration:
- Keep correct documentation of IT programs, configurations, and procedures.
- Monitor and handle IT property, together with computer systems, peripherals, software program licenses, and warranties.
Server and Lively Listing Administration:
- Help within the deployment, upkeep, and administration of servers, together with the administration of Lively Listing and area providers.
- Monitor server efficiency, conduct routine upkeep duties, and guarantee information backup and catastrophe restoration procedures are in place.
IT Mission Assist:
- Collaborate with the IT group and mission stakeholders to supply technical experience and help for IT-related tasks.
- Contribute to the planning, implementation, and analysis of IT initiatives.
Safety and Compliance:
- Guarantee adherence to IT safety insurance policies and procedures, together with person entry administration, information safety, and system vulnerability assessments.
- Keep up to date on trade finest practices and rising applied sciences to boost system safety and compliance.
Steady Enchancment:
- Determine areas for course of enchancment and suggest modern options to boost IT operations and person expertise.
- Keep abreast of technological developments and suggest applicable upgrades or enhancements.
- Carry out different duties as directed by the Senior IT Supervisor or Nation IT Lead.
Key Working Relationships:Place Stories to: Discipline Coordinator/Snr. IT SupervisorPlace immediately supervises: IT Interns the place relevant.Not directly Stories: IT CoordinatorNot directly supervises:Different inside and/or exterior contacts:Inside:Program Coordinators, Finance Controller, HR & Provide Chain Coordinators, Discipline CoordinatorsExterior:Distributors and Consultants{Qualifications}
- Bachelor’s diploma in Info Know-how, Laptop Science/Engineering, or a associated subject.
- At the very least 3 years expertise in IT in an INGO setting
- Confirmed expertise in IT help, community administration, and system troubleshooting.
- Proficiency in configuring and supporting {hardware}, software program, and community gear.
- Robust information of Microsoft working programs and purposes (e.g., Home windows, Microsoft 365).
- Familiarity with server administration, Lively Listing, and area providers.
- Glorious problem-solving and communication abilities.
- Capability to work successfully in a group and independently.
- Robust consideration to element and organizational abilities.
- Expertise utilizing Unifi community units.
- Good technical writing/documentation abilities
- Expertise with ServiceNow Ticketing system
- Data of VSAT ka-band, c-band and Starlink Applied sciences
- Certifications resembling CompTIA A+, Community+, or Microsoft Licensed Options Affiliate (MCSA) are a plus.
Tender Expertise and Competencies:
- Capability to work harmoniously with different workers members in cross-cultural contexts.
- Good verbal communication and report-writing abilities with the flexibility to convey info successfully within the Nation’s official language.
- Buyer & client-centered and service-oriented thoughts & angle, and skill to work below strain and diligently perform directions.
- Confirmed sense {of professional} discretion, integrity, and skill to handle conditions diplomatically and to efficient decision.
- Flexibility, capability to multitask, and work with little supervision.
Language Expertise:
- Glorious English and different main Nation languages communication abilities together with talking, listening, and writing. Data of Hausa will probably be an added benefit.
Commonplace of Skilled Conduct: IRC and IRC employees should adhere to the values and ideas outlined within the IRC Approach – our Code of Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, the IRC operates and enforces insurance policies on Beneficiary Safety from Exploitation and Abuse, Little one Safeguarding, Harassment-Free Office, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Individuals and several other others.Dedication to Gender, Equality, Variety and Inclusion: IRC is dedicated to creating a various, inclusive, respectful, and protected work atmosphere the place all individuals are handled pretty, with dignity and respect. The IRC prohibits and won’t tolerate discrimination, harassment, retaliation, or bullying of IRC Individuals in any work setting.Gender Equality: IRC is dedicated to narrowing the gender hole in management positions. We provide advantages that present an enabling atmosphere for ladies to take part in our workforce together with parental depart, gender-sensitive safety protocols and different supportive advantages and allowances.Employment Gaps: We welcome candidates with diverse profession paths and acknowledge {that a} hole in employment doesn’t outline a candidate’s potential. We worth transferrable abilities and are dedicated to investing within the progress and growth of our group members. We encourage candidates to spotlight any related abilities or experiences they’ve acquired, even when they weren’t gained in a standard work setting.Compensation and Advantages: IRC strives to supply externally aggressive and internally equitable Compensation and Advantages applications that pulls, motivates, and retains staff that ship robust efficiency whereas demonstrating the IRC Approach Requirements for Skilled Conduct.Equal Alternative Employer: IRC is an equal alternative employer and we worth range and inclusion. We don’t discriminate on the idea of race, nationality, ethnicity or tribe, gender, age, faith, caste, sexual orientation, in a different way abled, geographic origin, marital standing, veteran standing and cultural background (or some other attribute protected by legislation). We’ll be certain that people with disabilities are supplied cheap lodging to take part within the job utility or interview course of, to carry out important job capabilities, and to obtain different advantages and privileges of employment. Please contact us to request lodging.
Anticipated wage:
Location: Maiduguri, Borno State
Job date: Fri, 08 Nov 2024 23:23:46 GMT
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