Job title: Officer – Buyer Operations Job at MTN Nigeria
Firm:
Job description: MTN Nigeria – The chief in telecommunications in Nigeria, and part of a various neighborhood in Africa and the Center East, our model is immediately recognisable. It’s by means of our compelling model that we’re capable of entice the best skills who we rigorously nurture by constantly bettering our employment choices even past reward and recognition.We’re recruiting to fill the place under:Job Place: Officer – Buyer OperationsRequisition ID: 4357
Job Location: Enugu
Employment Kind: Full-time
Job Class: MTN Degree 2
Stories To: Supervisor – Buyer Operations Stroll In Asaba
Division: Buyer Relations and ExpertiseMission
- Contribute to the sustenance of the MTN model by offering high-quality buyer care to all MTN’s clients by means of assigned media or inside a delegated location.
Description
- Market MTN services to present and potential clients.
- Carry out the required system transactions associated to buyer requests.
- Enlighten and educate clients on new merchandise and initiatives inside MTN.
- Escalate and route buyer points to the related course of operators.
- Confirm the proper money quantities are paid.
- Use group and time administration instruments to trace circumstances and meet turn-around instances and different required metrics.
- Keep integrity in managing subscriber knowledge and knowledge.
- Establish and report on customer-impacting tendencies.
- Carry out software program set up and configuration requests.
- Carry out the incidence escalation course of in compliance with laid-down insurance policies and procedures.
- Accumulate and book-in buyer telephones for guarantee repairs.
- Talk credit score standing to clients.
- Establish problematic invoices proactively and promptly notify the billing division.
Necessities
Training:
- First Diploma in any associated discipline
- Fluent in English
Expertise:
3-7 years of expertise, which incorporates:
- Expertise working with others.
- Expertise working in a medium-organization
- Expertise in a call-center (Pay as you go/Postpaid) atmosphere (Buyer Care Retention & Chun)
Anticipated wage:
Location: Enugu, Enugu State
Job date: Solar, 07 Jul 2024 06:09:07 GMT
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